Terms and Conditions

Welcome to Eve Candles, a candle maker and retailer. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our website.

  1. Acceptance of Terms

By accessing or using Eve Candle’s website (the “Site”), you agree to these Terms and Conditions (the “Terms”), our Privacy Policy, and any other legal notices, conditions, or guidelines published on the Site. These Terms apply to all visitors, users, and others who access the Site. We reserve the right to change, modify, or update these Terms at any time without prior notice. Your continued use of the Site after any changes signifies your acceptance of the updated Terms.

  1. Products and Services

Eve Candles offers handmade candles and related products (the “Products”). All descriptions, images, specifications, and prices of the Products are subject to change at any time without notice, at the sole discretion of the Site. We reserve the right to discontinue any product at any time.

  1. Accuracy of Information
    While we strive to provide accurate descriptions and images, we do not warrant that the information on our Site is free from errors, omissions, or inaccuracies. Product availability, colors, and appearance may vary due to differences in display devices or other factors.
  2. Pricing and Availability
    All prices are listed in EUR unless otherwise specified. Prices are subject to change without notice. Product availability is not guaranteed and may change at any time.
  3. Orders and Payment

By placing an order on the Site, you agree to pay the total price of the items, including applicable taxes and shipping fees, as specified at checkout.

  1. Order Acceptance
    All orders are subject to acceptance by the Site. We reserve the right to cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud. If we cancel an order, we will notify you via email and refund any payments made.
  2. Payment
    By submitting payment information, you represent that you have the legal right to use the payment method provided.
  3. Shipping and Delivery

Shipping times are estimated and may vary depending on the destination and availability of Products. The Site is not responsible for delays caused by shipping carriers or unforeseen circumstances.

  1. Shipping Costs
    Shipping costs will be calculated at checkout based on the delivery address and chosen shipping method. International orders may be subject to additional customs fees or taxes, which are the responsibility of the buyer.
  2. Risk of Loss
    All purchases are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  3. Returns and Refunds

We stand by the quality of our Products. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return or exchange.

  1. Return Policy
    Products must be returned in their original, unused condition. Custom-made or personalized items are not eligible for return. The buyer is responsible for return shipping costs unless the return is due to a defect or error by the Site.
  2. Refunds
    Refunds will be processed once we receive and inspect the returned items. Refunds will be issued to the original payment method used for the purchase. Please allow 14 days for the refund to process.
  3. Intellectual Property

All content on the Site, including but not limited to images, text, graphics, logos, and product designs, are the intellectual property of the Site or its licensors and are protected by copyright, trademark, and other applicable laws. You may not use, reproduce, or distribute any content from the Site without our prior written consent.

  1. Limitation of Liability

Eve Candles is not liable for any direct, indirect, incidental, or consequential damages that result from the use of, or inability to use, the Site or our Products, even if LuxWax has been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

  1. Indemnification

You agree to indemnify, defend, and hold harmless Eve Candles and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses arising from your use of the Site, violation of these Terms, or infringement of any intellectual property or other rights of any third party.

  1. Governing Law

These Terms and any separate agreements whereby we provide you Products or services shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law principles.

  1. Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.