Privacy and Confidentiality Policy

Eve Candles ("we", "us", "our") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy and Confidentiality Policy outlines how we collect, use, and safeguard your information when you visit our website (the “Site”) or purchase our products. By using our Site, you consent to the practices described in this policy.

  1. Information We Collect

We collect several types of information to provide and improve our services, process transactions, and offer a personalized experience. The information we collect includes:

  1. Personal Information
    This refers to information that can identify you as an individual. We collect personal information when you voluntarily provide it to us, such as when you create an account, place an order, or subscribe to our newsletter. Personal information may include:
  • Name
  • Email address
  • Mailing address
  • Payment information (credit/debit card details)
  • Phone number
  1. Non-Personal Information
    We also collect non-personal information that cannot be used to directly identify you. This may include:
  • Browser and device information
  • IP address
  • Pages visited and time spent on the Site
  • Cookies and other tracking technologies (see Section 7 on Cookies)
  1. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders: To fulfill your orders, including payment processing, shipping, and notifications related to your order.
  • Customer Service: To respond to your inquiries and provide support.
  • Marketing Communications: To send you promotional materials, updates, or special offers if you have opted in to receive such communications. You can unsubscribe at any time.
  • Improving the Site: To analyze trends and improve the functionality and usability of the Site.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
  1. How We Protect Your Information

We take the security and confidentiality of your personal information seriously. We implement a variety of security measures, including encryption and secure socket layer (SSL) technology, to protect your information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

  1. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Site, processing payments, or shipping products. These providers are contractually obligated to keep your information confidential and use it only for the purpose of providing the services we request.
  • Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process, such as in response to a court order or a governmental request.
  • Business Transfers: In the event that LuxWax is involved in a merger, acquisition, or asset sale, your information may be transferred to the acquiring party as part of the business assets.
  1. Your Rights Regarding Your Information

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to your personal information and correct any inaccuracies by contacting us at [Customer Service Email].
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations. If you would like your information to be removed from our records, please contact us.
  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in the email or contacting us directly. Even if you opt out of marketing communications, we may still send you transactional emails related to your orders or account.
  1. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer required, we will securely delete or anonymize it.

  1. Cookies and Tracking Technologies

Our Site uses cookies and other tracking technologies to enhance your browsing experience, analyze Site traffic, and personalize content. Cookies are small files stored on your device that help us understand how you interact with the Site.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the Site.

  1. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to read the privacy policies of any third-party sites you visit.

  1. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete the information as soon as possible. If you believe that a child under 18 has provided us with personal information, please contact us immediately.

  1. Changes to this Policy

We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

By using our Site, you agree to the terms of this Privacy and Confidentiality Policy. Thank you for trusting Eve Candles with your personal information.